Frequently Asked Questions

Frequently Asked Questions2026-07-16T12:37:38+00:00

Need More Information?

If you have a question that hasn’t been covered here, please get in touch — we’re always happy to help.

Frequently Asked Questions – 5 Star Roofing & Building, Cornwall

Choosing the right roofing company is an important decision, and it’s natural to have questions before work begins. Below you’ll find answers to some of the questions we are most frequently asked by customers across Penzance and the surrounding areas. If you can’t find the information you’re looking for, please don’t hesitate to contact Roofing Penzance by 5 Star Roofing and Building and our friendly team will be happy to help.

Will you inspect my roof before providing a quotation?2026-07-15T09:43:44+00:00

Absolutely. We always carry out a thorough inspection to assess the condition of your roof before recommending any work. This allows us to provide an accurate quotation and ensure the correct solution is recommended.

Do you install new roofs for extensions and garages?2026-07-15T09:42:56+00:00

Yes. We install new roofs for house extensions, garages, garden rooms, outbuildings, porches and many other residential structures, as well as complete roofs for new build properties.

When should a roof be replaced instead of repaired?2026-07-15T09:43:32+00:00

If your roof has widespread damage, repeated leaks or has reached the end of its lifespan, replacing it may be more cost-effective than carrying out ongoing repairs. We’ll always give honest advice and only recommend a replacement if we believe it offers the best long-term solution.

Are you fully insured?2026-07-15T09:42:04+00:00

Yes. Roofing Penzance by 5 Star Roofing and Building is fully insured, giving our customers complete peace of mind throughout every roofing project.

Do you offer free quotations?2026-07-15T09:41:40+00:00

Yes. We provide free, no-obligation quotations for all roofing work. After inspecting your roof, we’ll explain our recommendations clearly and provide a competitive quotation with no pressure to proceed.

Do you guarantee your workmanship?2026-07-15T09:41:52+00:00

Yes. We take great pride in the quality of our work, and our workmanship is guaranteed for added reassurance.

How do I know if my roof needs repairing?2026-07-15T09:44:34+00:00

Common signs that your roof may need repairing include leaks, damp patches on ceilings, missing or broken tiles, slipped slates, damaged flashing, sagging roof sections or visible storm damage. If you notice any of these issues, it’s best to arrange a professional roof inspection before the problem becomes worse.

Can flat roofs be repaired?2026-07-15T09:42:44+00:00

In many cases, yes. If the damage is localised, a flat roof can often be repaired successfully. If the roof has deteriorated significantly or has reached the end of its lifespan, a replacement may be the better long-term option.

How can I arrange a roofing quotation?2026-07-15T09:41:16+00:00

Simply contact Roofing Penzance by 5 Star Roofing and Building by calling 0800 699 0309 or emailing info@roofingpenzance.co.uk. We’ll arrange a convenient time to inspect your roof, discuss your requirements and provide a free, no-obligation quotation.

What are the advantages of modern flat roofing?2026-07-15T09:42:32+00:00

Modern flat roofing systems are durable, weather-resistant, low maintenance and designed to provide long-lasting protection. They are ideal for extensions, garages, dormers, commercial buildings and many other applications.

Can you repair all types of roofs?2026-07-15T09:44:21+00:00

Yes. We repair a wide range of roofing systems, including slate roofs, tiled roofs, flat roofs and many other roofing types found throughout Penzance and West Cornwall.

How quickly can you repair my roof?2026-07-15T09:43:56+00:00

This depends on the nature of the problem and the extent of the damage. Minor repairs can often be completed quickly, while more extensive repairs may require additional time. Following our inspection, we’ll provide a clear timescale before work begins.

Do you provide emergency roof repairs?2026-07-15T09:44:09+00:00

Yes. We offer emergency roof repair services for properties that have suffered storm damage, severe leaks or other urgent roofing issues. Our priority is to make your property safe and prevent further damage before carrying out permanent repairs.

Which areas do you cover?2026-07-15T09:41:29+00:00

We provide roofing services throughout Penzance and the surrounding areas, including Newlyn, Mousehole, Marazion, Long Rock, Crowlas, Goldsithney, St Just, Sennen, Hayle, St Ives, Helston, Camborne, Redruth and many other locations across West Cornwall.

How long does a new roof last?2026-07-15T09:43:08+00:00

The lifespan of a new roof depends on the materials used, the quality of installation and ongoing maintenance. A professionally installed roof can often last several decades when properly cared for.

Do you work on both residential and commercial properties?2026-07-15T09:42:15+00:00

Yes. While most of our work is carried out for homeowners, we also provide roofing services for landlords, property management companies, offices, shops, schools, hotels, holiday accommodation and other commercial properties.

What roofing materials do you work with?2026-07-15T09:43:19+00:00

We work with a variety of roofing materials, including natural slate, concrete roof tiles, clay tiles and modern flat roofing systems. We’ll recommend the most suitable material based on your property, budget and roofing requirements.

get a free quote
Go to Top